Return Policy
Refund & Return Policy
Important information about returns, cancellations, damaged items, and refund processing.
Eligible unused items may be returned within 30 days of delivery.
Contact our support team before shipping any product back.
Approved refunds are normally issued within 5–10 business days.
Return Eligibility
We want you to be satisfied with your purchase. You may request a return within 30 days of receiving your order, provided that:
- The item is unused and in its original condition.
- All original packaging, manuals, hardware, and accessories are included.
- The item has not been installed, modified, or damaged through misuse.
- A valid proof of purchase or order number is provided.
Return requests submitted after the 30-day return period may not be accepted.
Non-Returnable Items
The following products cannot be returned:
- Products that have been installed or used.
- Items damaged through improper installation or misuse.
- Custom or special-order products.
- Clearance or final-sale items.
- Products with missing parts or original packaging.
Return Authorization
Before returning any item, you must contact our customer support team to request return instructions and a Return Merchandise Authorization.
Products returned without prior authorization may be refused, returned to the sender, or delayed during processing.
Return Shipping
Unless a return is caused by our error, an incorrect item, or an eligible defective product, the customer is responsible for all return shipping costs.
Automotive lifts and heavy garage equipment are returned using freight carriers, and return shipping costs can be substantial. Please contact us before ordering if you have questions about dimensions, capacity, compatibility, or installation requirements.
Damaged or Incorrect Items
Please inspect your shipment carefully when it arrives and before signing the freight carrier's delivery receipt.
If your order arrives damaged or you receive the wrong item:
- Note all visible damage on the freight carrier's delivery receipt.
- Do not sign the shipment as being received in good condition.
- Take clear photos of the packaging, equipment, and damaged areas.
- Keep the product and all original packaging materials.
- Contact Lift Equipment Co within 48 hours of delivery.
We will review the information and work with you and the freight carrier to resolve the issue as quickly as reasonably possible.
Defective Products
If you believe your product has a manufacturing defect, please contact us and provide:
- Your full name and order number.
- Clear photos or videos showing the issue.
- A detailed description of the problem.
- Any troubleshooting steps already completed.
Depending on the product and circumstances, we may offer troubleshooting assistance, replacement parts, repair, replacement, or another appropriate solution.
Refunds
After the returned item has been received and inspected, we will notify you whether the refund has been approved or denied.
Approved refunds will be issued to the original payment method within 5–10 business days. Your financial institution may require additional processing time.
Original shipping charges, expedited shipping charges, and other service fees are non-refundable unless the return is caused by our error or an eligible defective product.
Order Cancellations
Orders may be cancelled for a full refund before they have been processed or shipped.
Once an order has shipped, it cannot be cancelled and must follow the standard return process. Freight charges and other applicable return costs may be deducted from the refund.
Refused Deliveries
If a customer refuses a shipment for reasons other than documented freight damage, an incorrect product, or our error, the customer may be responsible for:
- Original and return freight charges.
- Carrier storage, redelivery, or rerouting fees.
- Restocking fees, when applicable.
- Other costs charged by the freight carrier.
Any applicable charges may be deducted from the customer's refund.
Contact our customer support team before returning any product. Please include your order number and a brief explanation of your request.
↩️ 30-Day Eligible Returns • 📦 Authorization Required • 💳 Secure Refund Processing
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