Return Policy

Refund & Return Policy

Return Eligibility

We want you to be satisfied with your purchase. If you need to return an item, you may request a return within 30 days of receiving your order, provided that:

• The item is unused and in its original condition.
• All original packaging, manuals, hardware, and accessories are included.
• The item has not been installed, modified, or damaged by misuse.
• A valid proof of purchase is provided.

Returns requested after 30 days may not be accepted.

Non-Returnable Items

The following items cannot be returned:

• Products that have been installed or used.
• Items that have been damaged due to improper installation or misuse.
• Custom or special-order products.
• Clearance or final sale items.
• Products with missing parts or original packaging.

Return Authorization

Before returning any item, you must contact our customer support team to obtain a Return Merchandise Authorization (RMA).

Returns sent without prior authorization may be refused.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for all return shipping costs.

Because automotive lifts are shipped by freight, return shipping costs can be substantial. We recommend contacting us before placing your order if you have any questions about product compatibility.

Damaged or Incorrect Items

Please inspect your shipment immediately upon delivery.

If your order arrives damaged or you receive the wrong item:

• Note any visible damage on the freight carrier's delivery receipt.
• Take clear photos of the packaging and product.
• Contact us within 48 hours of delivery.

We will work with you to resolve the issue as quickly as possible.

Defective Products

If your product is found to be defective due to a manufacturing issue, please contact us with:

• Your order number.
• Photos or videos showing the issue.
• A description of the problem.

Depending on the situation, we may repair, replace, provide replacement parts, or offer another appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Original shipping charges (if any) are non-refundable unless the return is due to our mistake or a defective product.

Order Cancellations

Orders may be cancelled before they are shipped for a full refund.

If an order has already shipped, it cannot be cancelled and must follow the standard return process.

Refused Deliveries

If a customer refuses delivery for reasons other than shipping damage or our error, the customer may be responsible for:

• Round-trip freight charges.
• Restocking fees (if applicable).
• Any additional costs incurred by the carrier.

These charges will be deducted from the refund.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team before returning any product. We are happy to assist you throughout the process.